HDS Global Support Center - Technical Upload Facility

This is the Technical Upload Facility (TUF) site for the HDS Global Support Center (GSC). It allows HDS customers to upload files for GSC to analyze. This site also provides Data Collection procedures, Problem Determination documentation and utilities.

Upload Files

To upload files, click the link below:

Hitachi Technical Upload Facility (TUF)
 

Note: Please contact the Global Support Center after your upload if your data analysis is urgent.

Data Collection

Use the procedures in these topics to collect the data for GSC to analyze and fix your problem.
Hardware Disk Subsystems Switches Servers GetConfig
Software HiCommand HDLM Replication Performance

Downloading Public Files

If you need to download data which has been made public, please refer to the email you received.

Jump Start

Jump start the troubleshooting process for the most common issues with specific information and data collections for the following topics.
Disk Subsystems HNAS Software Switches Performance

CE

CE's please reference HDS Knowledgebase Article HDS64893 for latest CHIP process.

Expectations of CS&S when requesting a CHIP review by GSC



Disclaimer

This web application is provided AS IS, with no warranty of any kind. Neither Hitachi Data Systems (HDS) nor Hitachi Ltd. warrants or represents the content of this website. HDS and Hitachi Ltd. disclaim all express and implied warranties, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. You are wholly responsible for your use of this website and the results of such use. Neither HDS nor Hitachi Ltd. shall be liable for any damages, direct, indirect, incidental, special, consequential or otherwise for the information, your use of the information or the result of such use.

 
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